Silent Hill Townfall CEG Puzzle Guide: Codes, Richard's Box, and Level 10 Access

Solve the Silent Hill Townfall CEG puzzle with the security code, Richard's lockbox location, box code, and employee ID for floor 10.

Silent Hill Townfall CEG Puzzle Solution

The Silent Hill Townfall CEG puzzle blocks your path to the 10th floor during the “Inside CEG HQ” mission, and one wrong lockbox can cost you health. This Silent Hill Townfall CEG puzzle guide gives you every required code, document location, and interaction in the correct order so you can reach the elevator without wasting time or HP.

The puzzle has two connected parts: opening the security office and identifying the correct employee lockbox. You will need to search nearby rooms, combine two document fragments, inspect a list of employee names, and enter Richard’s information into the security computer.

Here is the information you need at a glance:

Objective	Solution
CEG HQ security door code	4895
Employee connected to the required box	Richard
Employee box number	36
Richard’s lockbox code	486
Richard’s employee ID	00007820518
Final destination	10th floor

CEG HQ Security Door Code

The first major answer in the Silent Hill Townfall CEG puzzle is the security door code: 4895.

You encounter this door after entering CEG Headquarters during the “Inside CEG HQ” mission. The elevator is available, but Simon cannot use it to reach the 10th floor because he does not yet have the required access card. The card must be printed from a computer inside the locked security room.

Enter 4895 at the security door keypad. Once the door opens, you can access the computer and investigate the materials needed to create a level 10 CEG access card.

Step	Action	Result
1	Enter the “Inside CEG HQ” area	The route to the elevator becomes available
2	Try to use the elevator	Simon needs a higher-level access card
3	Find the security office	The door is locked
4	Enter 4895	The security office opens
5	Inspect the computer	You learn that employee information is required

The security code is separate from the lockbox code. Do not confuse 4895, which opens the office, with 486, which opens Richard’s box later in the puzzle.

How to Find the Lockbox Documents

After entering security, your next task is to locate the two pieces of the case code grid. These documents are separated and placed in waste bins in two different rooms.

Search the waste bin in the security room first, then visit the maintenance room and inspect its waste bin. The two pieces must be combined in your inventory before the grid can reveal the code for the employee box.

Document piece	Location	Purpose
Case codes grid fragment one	Waste bin in the security room	Forms part of the box-code reference
Case codes grid fragment two	Waste bin in the maintenance room	Completes the box-code reference
Completed case codes grid	Combined inventory item	Identifies the code assigned to each box
Box IDs and Names document	Lectern on the stage	Matches an employee to a box number

The grid alone does not tell you which box belongs to Richard. It provides the access codes, but you first need to identify Richard’s box number using the separate document found on the stage.

Do Not Open Random Lockboxes

The lockboxes are not interchangeable. Opening the wrong one can damage Simon and reduce your health, so avoid testing boxes at random. The puzzle is designed to be solved through the employee list and case-code grid rather than trial and error.

This is especially important if you are playing on a higher difficulty or entering the area with limited healing supplies. The most efficient route is to gather all documents before interacting with any lockbox.

Richard’s Lockbox Location and Code

Take the Box IDs and Names document from the lectern on the stage. This list identifies which employee is assigned to each numbered box.

The document shows that Richard is associated with box 36. From the stage, his box is located in the third row from the stage and third box from the right.

Use the completed case codes grid to look up the access code assigned to box 36. The correct code is 486.

Detail	Correct answer
Employee	Richard
Box number	36
Row position	Third row from the stage
Horizontal position	Third box from the right
Lockbox code	486
Item inside	Richard’s employee file

The row description can be easy to misread if you approach the boxes from the side. Use the stage as your reference point, then count away from it. After locating the third row, count three boxes from the right.

Enter 486 only after confirming that you are at box 36. The correct box contains Richard’s employee file, which provides the information needed by the security computer.

Printing the Level 10 Access Card

Return to the security office after collecting Richard’s employee file. Interact with the computer and enter the employee ID shown in the file:

00007820518

The leading zeroes matter. Enter the complete number exactly as shown instead of shortening it or removing the zeroes at the beginning.

Computer entry	Value
Employee name	Richard
Employee ID	00007820518
Card requested	Level 10 CEG access card
Where to collect it	Security office printer

Once the computer accepts the information, collect the newly printed level 10 access card. Take it to the elevator and use it at the card reader. The elevator will then allow Simon to travel to the 10th floor and continue the “Inside CEG HQ” mission.

A useful way to avoid backtracking is to follow this order:

Enter the security code 4895.
Search the security-room waste bin.
Search the maintenance-room waste bin.
Combine the two case-code fragments.
Pick up the Box IDs and Names document from the stage lectern.
Identify Richard as box 36.
Open the third-row, third-box-from-the-right lockbox with 486.
Retrieve Richard’s employee file.
Enter 00007820518 at the security computer.
Take the level 10 access card to the elevator.

Silent Hill Townfall CEG Puzzle Checklist

Use this checklist if you are stuck or want to confirm that you have completed every required interaction.

Checklist item	Completed when
Security code located	You know the code is 4895
Security office opened	The keypad accepts 4895
First case-grid fragment collected	You searched the security-room waste bin
Second case-grid fragment collected	You searched the maintenance-room waste bin
Grid assembled	Both fragments are combined in your inventory
Employee list collected	You picked up the document from the stage lectern
Richard identified	The document assigns him box 36
Correct box found	You reach the third row, third box from the stage and count three from the right
Box opened	You enter 486
Employee file collected	Richard’s file is in the box
Access card printed	You enter 00007820518 at the computer
Floor 10 reached	You use the new card at the elevator

The order matters because each step supplies information for the next one. The security code opens the room, the documents identify the employee box, the lockbox provides the employee ID, and the computer prints the card.

For additional mission context and updates, consult this major gaming media guide to reaching the 10th floor at CEG Headquarters.

Common Mistakes in the CEG Headquarters Puzzle

Several errors can make the Silent Hill Townfall CEG puzzle seem more complicated than it is. Most problems come from mixing up the three different numeric codes or opening a box before identifying its owner.

Mistake	Why it causes trouble	Correct approach
Using 486 at the security door	486 belongs to Richard’s lockbox	Use 4895 for the security office
Opening boxes before finding the employee list	The wrong box can cost health	Identify Richard’s box first
Searching only one waste bin	The case grid is split into two pieces	Check both security and maintenance
Removing leading zeroes from the ID	The computer requires the full employee ID	Enter 00007820518 exactly
Counting from the wrong direction	You may select the wrong box	Use the stage as the reference point
Returning to the elevator too early	Simon still lacks the printed card	Complete the computer step first

The three numbers serve different purposes:

Number	Used for	Do not use it for
4895	Opening the CEG security door	Opening the lockbox
486	Opening Richard’s box 36	Printing the access card
00007820518	Printing the level 10 access card	Opening either door or box

Community reports and player experience may describe the box layout slightly differently depending on the camera angle or the direction used to approach the stage. When that happens, rely on the identifying details rather than a visual guess: Richard is assigned box 36, and the case grid gives that box the code 486.

FAQ

What is the Silent Hill Townfall CEG puzzle security code?

The CEG Headquarters security door code is 4895. Enter it at the keypad during the “Inside CEG HQ” mission to access the security office and its computer.

What is Richard’s lockbox code in Silent Hill Townfall?

Richard’s lockbox code is 486. His employee number is 36, and his box is in the third row from the stage, third from the right.

What employee ID prints the level 10 access card?

Enter 00007820518 at the security computer after collecting Richard’s employee file. The full sequence, including the leading zeroes, is required to print the card.

Can I open any lockbox during the Silent Hill Townfall CEG puzzle?

No. Opening an incorrect box can reduce Simon’s health. Find the Box IDs and Names document, identify Richard’s box as number 36, and use the case grid to obtain the correct code before opening it.